What do I do if my request is denied?

An RAO must respond to your request as determined by the Public Records Law. If the RAO fails to respond or denies a request, a requester may appeal the matter to the Supervisor within ninety days.

Under the Public Records Regulations, all appeals to the Supervisor must include a copy of the original request, any response by the RAO, and a statement indicating the reason for the appeal. The requester must also provide a copy of the appeal petition to the RAO.

Show All Answers

1. What is the difference between the federal Freedom of Information Act and the Massachusetts Public Records Law?
2. Who can help me with questions regarding the Public Records Law?
3. What is a “public record”?
4. How do I find the records I seek?
5. Does the Division of Public Records have my records?
6. Does the Public Records Law apply to court, legislative or federal records?
7. What is a Records Access Officer?
8. What is a records custodian?
9. How do I obtain copies of public records?
10. What do I do if my request is denied?
11. May I also go to court to seek public records?
12. My appeal was closed because I did not provide the necessary information. What do I do now?
13. What are the requirements for an RAO response to a public records request?
14. Does my request need to be in writing, and do I need to use a specific form?
15. May I appeal a failure to answer a question?
16. What is the cost for copies of public records; what about electronic records?
17. Is an RAO required to provide a fee estimate?
18. May the RAO charge a fee for search and segregation of records?
19. When must minutes of an open meeting be made available to the public?
20. Does a requester have greater right of access to records if he is the subject of a record?
21. Is a requester required to disclose the intended use of the public record requested?
22. How should an RAO respond to an unclear request?
23. What if a records custodian claims that it is not subject to the Public Records Law?
24. Are RAOs required to forward a request for records not in their possession?